Refund policy

Return and Refund Policy

Barkori (barkori.com) is operated by Finros LTD (company number 16976601). Contact: barkorishop@gmail.com.

Fulfilment: Orders are fulfilled by a third-party logistics partner, CJ Dropshipping. Products ship from partner warehouses, often in China or other regional warehouses. Delivery times can be longer than local retail.

Returns (change of mind): Email barkorishop@gmail.com within 14 days of delivery to start a return or refund request. Items must be unused, in original packaging, and with proof of purchase. Custom or personalised items and hygiene items (for example used grooming tools) may not be returnable unless faulty. Shipping costs for change-of-mind returns are usually the customer's responsibility unless we made an error.

Defective, damaged or wrong items: Contact us at barkorishop@gmail.com with photos within 7 days of delivery. We will arrange a replacement or refund via our fulfilment partner.

Refunds: Once we approve and receive the returned item (or confirm a fulfilment-partner return), we will refund the original payment method within 14 days.

Delivery delays: Delays alone are not automatic grounds for a refund, unless the order is cancelled before dispatch or is unreasonably late. Please contact us first and we will help.

Finros LTD operating Barkori